Terms And Conditions
COMPANY
Penelopé Wigs and Toppers
Troyentenhoflaan 48
2600 Berchem
Belgium
email: info@penelopewigs.com
BE 0693959873
Registered with the Cossroads Bank for Enterprises (CBE) under number 0693959873
The VAT number is BE 0693959873
GENERAL
Our general terms and conditions apply to every Penelopé Wigs and Toppers product and are in force between Penelopé Wigs and Toppers and each individual user of the website who places an order through the webshop (hereinafter: "Buyer"). When ordering a product from our webshop you except Penelopé Wigs and Toppers' general terms and conditions. We have the right to change our general terms and conditions at any time.
PRICE
All stated prices are indicated in euros and include 21% VAT and exclude shipping costs. Transport or shipping costs are charged seperately and are always at the expense of the buyer, unless stated otherwise. You can consult these prices under 'Shipping and Returns'.
Orders outside of Europe may be subject to additional taxes and custom duties imposed by the destination country. All these taxes are the responsibility of the customer. For all international orders please contact Penelopé Wigs and Toppers through our Contact section or email us at info@penelopewigs.com
The price applicable to the sales agreement is the price in force at the time of the registered order and as indicated on the website at that time. The price refers exclusively to the artivle as described verbatim. The accompanying photos are decorative and may contain elements that do not belong to the articles and are not included in the price. If there is an incorrect price for an item on our webshop due to an error or mistake, we always have the right to change this price. You then have the right to cancel the order and the full amount will be transferred back to your account.
PAYMENT
Payment is made electronically. We use Shopify payments. Payments can be made with Bancontact, Maestro, Paypal, Visa, Ideal, amongst others. The purchase in concluded when we receive confirmation of your payment, until then the ordered items are the property of Penelopé Wigs and Toppers.
PRIVACY
You can also register with us for a newsletter, using your email address. This is used exclusively for newsletters. We treat your data as confidential information and will never pass it on, rent or sell it to third parties. We do, however, pass on your details (i.e. email address and telephone number) to the courier service so that they can send you a confirmation email and/ot text message with track and trace number. If you do not want this, please mention this in the ordering process. The customer is responsible for keeping his/her log-in data confidential and for the use of his/her password. Your password is stored encrypted, so Penelopé Wigs and Toppers has no access to your password. Penelopé Wigs and Toppers strictly respects the Belgian law of December 8, 1992 regarding the protection of private life in the processing of personal data. Penelopé Wigs and Toppers uses cookies. Cookies consist of a standard internet technology that makes it possible to store and access certain information on the user's system. Cookies cannot be used to identify persons, a cookie can only identify a machine. Every internet user can set his or her computer in such a way that cookies are not accepted. If your computer does not accept cookies, you may experience problems during the ordering process.
OFFER
Human hair wigs, human hair toppers. The products offered on Penelopé Wigs and Toppers are presented on the website in the form of a description showing its main characteristics (size, length, colour, type of hair). The photographs are as faithful as possible but do not commit Penelopé Wigs and Toppers in any way. The sale of our prodcuts is intended for all buyers residing in countries which fully authorize the entry into their territory of these products. Penelopé Wigs and Toppers reserves the right to change the product assortment at any time.
DELIVERY
Worldwide delivery. Delivery takes place after receipt of payment. Delivery takes place with Fedex and Bpost. The delivery period takes 1 to 2 working days for delivieries in Belgium or the Netherlands. We are not liable for any delays or lost packages by the couries service. We do not charge any costs for deliveries in Belgium. Otherwise, an additional cost per order will be charged. The delivery costs applicable to the order are communicated to the customer during the ordering procedure.
The sale of our products is intended for all buyers residing in countries which fully authorize the entry of human hair products into their territory.
EXCHANGE AND WITHDRAWAL RIGHT
Penelopé Wigs and Toppers has a 3 day return policy (first day is the day the buyer receives the package). This means the buyer has to take contact with us for a return within these 3 days. Return postage costs are on the buyers expense. Penelopé Wigs and Toppers asks a 5% restock fee which will be reducted from the buyers' refund. All items must be returned in its original state and can't be altered in any way (which means no heat styling, shampooing, cutting laces, removing clips or combs etc. ). If the piece is altered in a way we cannot issue the refund and the piece will be shipped back to the buyer at his/hers own expense. All taxes will also be at the buyers expense. Items on sale cannot be refunded. Custom orders are also non refundable, as these pieces are made specifically for the buyers' needs and wishes. If there would be any problem with them, we will figure out if the piece can be repaired or refunded.
If the package would get lost when on its way back to us, it is up to the buyer to contact the courier service to arrange compensation. Pénelope wigs is not responsible for packages that are lost upon their return shipment.
GUARANTEE
Legal guarantee (only for consumers):
Pursuant to the law of september 21, 2004 on the protection of consumers in the sale of consumer goods, the consumer has legal rights. Each item is subject to the legal warranty from the date of purchase by (where applicable, delivery to) the first owner. Any commercial guarantee does not affect these rights.
General:
To invoke the warranty, the buyer must be able to present the proof of purchase and contact Penelopé Wigs and Toppers in advance, after which the customer must return the item to Penelopé Wigs and Toppers at his/her expense. Any defect must be reported within 10 days of its discovery. Afterwards any right to repair or replacement lapses. The (commercial and/or legal) guarantee never applies to defects that arise as a result of accidents, neglect, falls, abnormal or incorrect use, use of he article contrary to the purpose for which it was designed, non-compliance with the instructions for use or manual, modifications or changes to the item, rough use, poor maintenance, abnormal or incorrect use. Nor does it apply to articles with a shorter lifespan, or wear artivles. Defects that manifest themselves after a period of 6 months following the date of purchase, if applicable, delivery, are deemed not to be hidden defects, unless the Customer proves otherwise. The warranty is not transferable.
CUSTOMER SERVICE
You can reach our customer service through our chat function on the website, our email info@penelopewigs.com or our Contact Section.